Welcome to Beauty Works

 
 

Career Opportunities

Customer Service Manger

Beauty Works is an Award Winning supplier of luxury hair extensions. An opportunity has arisen for a passionate individual to join the CS team. With over 8 years of supplying hair extensions, we offer our award winning hair to some of the most prestigious salons and backstage stylists throughout the UK and through our online ecommerce website.

We are now looking for an experienced customer service manager to work with a team of customer service assistants and sales assistants. You will be expected to have knowledge and experience in Customer Service management. With at least two years’ experience in a manager or supervisor role. This role will involve creating strategies to improve all aspects of customer service and work within a fast paced environment. Leadership skills are essential and a cool calm manner is required to work within the industry.

Based in South Manchester

Key Responsibilities

  • Helping to build good customer relations on the telephone and via email and via social media platforms
  • Develop and implement customer service policies and procedures
  • Plan, prioritize and delegate work tasks daily to ensure proper functioning of the department to your team
  • Take calls on the switch Board and help clients answering questions about products or the company and track and trace orders quickly
  • Receive and respond to inbound e-mail, Provide accurate information regarding product features, specifications and recommended
  • Process Incoming Orders on Sage for company accounts including International accounts
  • Handle complex and escalated customer service issues raised on the telephone or via email or social media smoothly and offer sensible resolutions
  • Track customer complaint resolutions and report in managers meetings any re-occurring complaints and issues weekly
  • Keeping record of Courier concerns and disputes with various courier accounts ( DHL,INTERLINK,DPD)
  • Approving credits for failed deliveries and replacement orders if required ensuring company policy is met
  • Managing Faulty hair or product disputes and keeping record of Goods in and Goods out and ensuring company policy is followed
  • Work with sales managers to ensure smooth customer service is received throughout the team to client database
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Recruiting staff and carry out appraisals for your team
  • Arranging staff meetings and take notes for managers meeting and ensure all team members implent tasks
  • Training and development for new starters within your team
  • Handling complaints and queries (from customers and staff) and ensure they are recorded and logged
  • Work with a team of sales managers and customer service managers and ensuring Holidays our recorded and balanced with other teams within the business
 

Skills required

  • Supervisory experience
  • In-depth knowledge of customer service software, databases and CRM tools, Sage 200 would be beneficial
  • Proficiency in MS Office applications
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Composed under pressure, with the ability to resolve issues and address complaints in a professional manner
  • Enjoy working within a team in a fast paced environment
 

Hours of Work

  • Choice of working hours - 8:00am - 4:00pm or 09.00am and 5pm through Monday – Friday
 

Benefits

  • 20 days holiday per year, with the opportunity to accrue additional days.
  • Health Shield Scheme
 

Salary

£24,000 - £28,000 based on experience.

Receptionist

As a receptionist you will be the first point of contact for the company and you will provide administrative support across the organisation. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

Based in South Manchester

Key Responsibilities

  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer inbound customer enquiries via email and telephone
  • Processing sales orders provided from the Sales Department and Customer Service
  • Assisting with training courses in house, arranging lunches and supporting the Educator
  • Handling any tasks given from the MD
  • Handling customer collections, taking payments and processing any exchanges
 

Experience

  • Experience of working in a pressurised and fast paced environment is essential.
  • Sage 200 experience is desirable. Full training will be provided.
 

Hours of Work

  • 37.5 hours per week between the hours of 09.00 and 17.00 Mon – Fri. Some flexibility is required.
 

Benefits

  • 28 days holiday per year, with the opportunity to accrue additional days
  • Health Scheme
 

Salary

Based on experience.

Customer Service Advisor

Due to global expansion a fantastic opportunity has arisen for a dynamic and committed customer service professional to join our office team. With flexible working hours we are looking for an individual whom wants to work in the Beauty and particularly Ecommerce customer services. The right person will be ambitious and driven with a customer satisfaction mind-set. You will need to be able to work in a fast paced environment both on email, social media and the telephone to meet the needs of online shoppers. There is a huge scope of career progression in our company.

Based in South Manchester SK8

Position

To process and resolve inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high quality service. Providing excellent customer service to all our customers and clients. Working towards achieving maximum profitability and growth in line with the company vision and values.

Key Responsibilities

  • Dealing directly with customers either by telephone and email
  • Resolving delivery issues and working with our external warehouse for order dispatching and processing
  • Handling all customer complaints and day to day enquiries via email or on the telephone
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Replying to customers on social media and advising them ( including Facebook and Instagram )
  • Liaison with courier companies, resolving parcel delivery issues including filing claims for lost parcels
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions, identify sales potentials and refer accordingly
  • Provide feedback on the efficiency of the customer service process
 

Experience

  • Minimum of 6 months customer service experience working at a similar position
  • NVQ level 2 in Customer Services preferred but not essential
  • Experience of working in a pressurised/fast paced environment is essential along with some basic knowledge of social media
  • Sage 200 experience is desirable. Full training will be provided.
  • A passion for the fashion and beauty industry is essential
 

Hours of Work

  • 37.5 hours per week between the hours of 08.00 hrs and 18.00 hrs Mon – Fri. Some flexibility is required.
 

Benefits

  • 28 days holiday per year, with the opportunity to accrue additional days
  • Health Scheme
 

Salary

Based on experience.