Refresh Your Consultation Skills
Why is a thorough consultation so important for every extension client?
A great extension service starts with a great consultation. This is your opportunity to assess your client’s natural hair and scalp, understand their lifestyle and hair goals, manage expectations and recommend the most suitable method, shade and result.
Allow around 20–30 minutes for a thorough consultation, giving you enough time to complete the necessary assessments and make an informed professional recommendation.
Start with a Hair & Scalp Assessment
Before discussing methods or shades, assess the condition of your client’s natural hair and scalp. This should include elasticity and porosity checks and a pull test, alongside manually and visually assessing the scalp.
Record your findings on the client’s consultation form so you have a clear record to refer back to throughout their extension journey.
Understand Your Client
Use the consultation to find out more about your client’s lifestyle, hair goals, styling habits and expectations.
Consider their natural hair length and density alongside your assessment when deciding which extension method will be most suitable. This allows you to recommend a result that is not only beautiful but discreet, comfortable and manageable for your client.
Choose the Method & Shade Together
Involving your client in the decision-making process helps build trust and ensures you're both aligned on the final result.
Use the Beauty Works Professional Method Ring to let your client see, feel and compare the different methods while you explain which options are best suited to their hair.
For colour matching, use the Beauty Works Luxury Colour Ring against the client’s natural hair to select the most suitable shade together.
Top Tip: Regularly check and update your Colour Ring. Sunlight, handling and product build-up can affect the accuracy of colour swatches over time.
Record the Consultation
The Beauty Works Consultation Cards help you keep every consultation thorough and consistent, with space to record key information alongside client disclaimer and professional warranty details.
With a stylist and client copy included, they also provide your client with important aftercare guidance and reminders for future maintenance appointments.
Finish with Aftercare
Aftercare should be discussed before your client leaves the consultation so they understand the commitment involved in looking after their new extensions.
Explain the correct washing, brushing, drying and styling routine for their chosen method, recommend the appropriate Beauty Works aftercare products and make sure they understand their maintenance schedule.
A thorough consultation sets the foundation for the entire extension service. Taking the time to assess, listen, recommend and educate helps protect the natural hair, manage expectations and give your client confidence in both you and their chosen service.
Watch our Consultation Refresher video to revisit the key steps and refresh your skills.
Continue Refreshing Your Skills
Keep building your knowledge with more Back to School skill refreshers coming soon. Make sure you’re following Beauty Works Professional on Instagram for the latest professional tips, education and inspiration and keep checking back on our Back to School hub for new refresher videos and expert advice to help you stay at the top of your game.