Trade F A Q's


How can I place an order?

Orders can be placed 24 hours 7 days a week on our website. Contact your Account Manager or our Customer Service Team for log in information.

Can I amend or cancel my order once it has been confirmed?

Once your order has been dispatched you will receive confirmation including your tracking information.

Can I track my order?

Once your order has been dispatched you will receive confirmation including your tracking information.


What delivery options do you offer?

  • Next Day Delivery (for orders placed Monday – Friday before 3pm)
  • Next Day AM (for orders placed Monday – Friday before 3pm)
  • Standard Delivery (3-10 working days)
  • Saturday Delivery (for orders placed before 3pm on Friday)
  • Saturday AM (for orders placed before 3pm on Friday)

What if I am not in when my parcel is due for delivery?

All of our parcels require a signature for delivery. Parcels cannot be left in a safe place and any agreements made between you and the courier, Beauty Works will not be liable for. If you are not home, a calling card will be left with instructions to collect your parcel.

What are your opening times?

Monday – Friday 8am – 5pm we are closed on Weekends and Bank Holidays. All orders must be placed before 3pm for next day delivery. If you need a Saturday delivery this must be requested as it is not classed as a working day.

Returns & Exchanges

Can I return items?

Yes – returns and exchanges can be processed up to 28 days from receipt. Any items returned not requiring an exchange, will be applied as credit to use against your next order. Items returned after 28 days and up to 91 days are subject to a 20% restocking fee. Please see the terms and conditions for more information.

How long does a credit take to appear?

Returns can take up to 14 days to be processed.

How can I return an item?

We currently do not offer free returns, therefore you need to ensure your return is sent back using a recorded and signed for service. We cannot be liable for any parcels returned until we have signed for the parcel.


What lengths of hair extensions do you offer?

Beauty Works hair extensions include a wide selection of lengths including 14” up to 24 should be 28”. However all lengths are not applicable to every product. Please refer to the brochure for more information.

What length extensions do you recommend?

We recommend no longer than 6" past your clients natural hair length to result in natural looking hair extensions.

Have you upgraded your Celebrity Choice®️ Slimline®️ Tape Extensions?

We value your feedback and have upgraded our designs as of June 2022 to improve your hair journey and hair extension experience. Our NEW improved formula offers an ultra-strong adhesive yet can be removed gently and without stress on the natural hair. Crafted by our highly skilled Beauty Works partners, our hypo-allergenic super hold tape is lightweight and comfortable on the scalp. Our new improved formula means hair extensions can withstand washing and brushing for up to 4-6 weeks, dependent on your natural hair growth. Just like the old design, our new design means the removal process can be done by a professional faster than ever before, for a seamless hair transformation.

Beauty Works Hair Sourcing

Where is Beauty Works hair extensions from?

Beauty Works source raw human hair extensions from all over the world. Beauty Works hair extensions are part of the largest manufacturer of human hair in the world and work with factories both in India and China to manufacture our production line. This allows us to deliver the highest quality hair at the best price possible. Our partner’s source our raw hair from Malaysia, Vietnam, Mongolia, India and China, depending on the product range this is then manufactured to our specifications before it arrives at Beauty Works.

Is Beauty Works hair extensions ethically sourced?

We source our hair straight from verified distributors, who depend on their long-standing reputation for ethical sourcing and quality hair. Human hair is donated, sold, or exchanged fairly and ethically in the region it’s sourced. Selling hair is a supplementary source of income for women, which does not require any labour.

How is the hair sourced?

Our factory partners source hair from regions all over the world which are renowned for women donating healthy, strong and long hair lengths. Hair is never chemically treated and grows to lengths up to 32”. The majority of human hair used in extensions comes from India and Asia. Religious believes in Hindu religion believe sacrificing hair is a sign of devotion. Daily pilgrimages to temples such as the Venkateswara Temple in Tirumala, India, where they shave/tonsure their heads in a ritual of devotion. In Asian communities’ women donate their ponytails for a fair value, the hair is willingly donated and cut at the ponytail, leaving the donor with a bob length hair style. The ponytail bundles are than sorted into length and size and exported to our factories where the production of hair extensions starts.

Beauty Works Factory

With over 30 years in the hair extension industry, our factory partners are globally recognised as the leaders in human hair development. The team consists of over 1000 employees whom are skilled at sewing, colouring and crafting to produce quality hair extensions to Beauty Works specifications. From sourcing materials to arranging production, our factory partners strive for excellence every step of the way. Our hair is sourced directly from verified distributors who have a long-standing reputation for ethically sourcing quality human hair. All hair is sold or exchanged freely and fairly.

How does Beauty Works audit their supply chain?

Beauty Works hair suppliers are required to abide by our Supplier Code of Conduct. We do not condone any unethical treatment of workers or donors in our supply chain. Included in our “Supplier Code of Conduct” are Labour Standards and Ethical Hair Sourcing provisions. Our Ethical Hair Sourcing policy requires our factories to ensure fair compensation for hair purchases from donors/suppliers and prohibits coercion in collection of hair. All suppliers have signed agreements to abide by our Supplier Code of Conduct. We confirm compliance through detailed questionnaires, regular factory visits, and Social Compliance Audits conducted by third-party auditors. Because of these standards, we have high confidence that our hair products are ethically sourced and produced.

Want more info on how we source human hair around the world ethically?

Discover the journey of how Beauty Works sources human hair: click here


What Shampoo and Conditioner should I use on my Beauty Works Hair Extensions?

We only recommend Beauty Works aftercare to maintain healthy hair extensions, Beauty Works Pearl Nourishing Argan Oil Shampoo will leave hair feeling revitalised, full of body and shine. Also available in Sulphate Free for pre-bonded extensions and tape adhesive methods. Finish with the Beauty Works Pearl Nourishing Argan Oil Conditioner which has been expertly formulated to nourish, repair and de-tangle all hair types.

What other products do you recommend for Beauty Works Extensions?

What aftercare should I use in the sun?

During the summer and in hotter climates our hair is exposed to more UV light which can affect the colour of hair. Too much sun exposure, heat styling or pollution can cause hair to feel and look dry, damaged and dull. Using the correct shampoo and conditioner will protect the hair. Beauty Works After Sun Deep Cleanse Shampoo, is created specifically for post-sun exposure. Formulated to eliminate product build-up of sand, salt and sun cream from the scalp it also acts as a deep cleanse for pollution particles, dirt and excess oils. Follow with the Beauty Works conditioner which softens and brings back the shine to your hair extensions.

How do you protect hair from colour fade?

Beauty Works After Sun Colour Lockdown Shampoo prevents colour fade and keeps hair colour vibrant. Infused with Argan Oil and Macadamia Oil, this super-nourishing shampoo keeps your hair healthy and hydrated while the added UV defence reverses signs of damage from sun exposure. Use before you go in the sun and on colour treated hair to keep your hair vibrant.

My hair extensions have turned brassy, can I restore the colour?

Banish brassy hair tones that have been exposed to sun or effected by sun creams, heat, chlorine and other factors by using the Beauty Works Aftersun Discoloration + Restore Shine Duo. Eliminate the build-up of sand, salt and sun cream by cleansing away environmental aggressors using gentle ingredients that deep cleanse the hair. Follow with the Beauty Works After Sun Conditioner Treatment to restore hair condition. For extreme discoloration for blonde hair colours, use the Beauty Works Anti Yellow Shampoo to neutralise unwanted yellow and orange tones.

Beauty Works 100% Vegan Anti-Yellow Shampoo and Brass Banish Mask can be used on bleached, highlighted, balayage and blonde hair. Our special violet pigment neutralizes unwanted yellow tones, while our all-natural and sulphate-free blend of potent ingredients works to nourish the lengths for a healthy and vibrant shine.

Can you use Anti-Yellow or purple shampoos on Beauty Works Hair Extensions?

You can use Beauty Works formulas to help restore blonde tone to our extensions. Our 100% Vegan ingredients can be used on hair extensions. Beauty Works Anti-Yellow Shampoo or Beauty Works Brass Banish Mask can neutralise yellow & brassy tones to reduce the appearance of discolouration, whilst giving shine to dull hair. Do not leave on the hair for any more than 2/5 minutes maximum. If leaving on your hair for longer than the advised time, the results can have a purple staining.

When should I use a Clarifying Shampoo?

Think of clarifying shampoos as shampoos to cut through product build-up and oils to leave your hair squeaky clean. There are lots of reasons why hair can look sad and lifeless, too much heat styling and even residue from normal shampoos and conditioners, all of which can cling to hair and scalp, making your freshly-washed hair seem heavy. Use a clarifying shampoo to cleanse hair monthly if you have normal hair, or weekly if you have greasy hair.

Do you test your products on Animals?

No, we strictly do not test any of our aftercare on animals. All Aftercare products are manufactured in Europe which Testing cosmetic products and their ingredients on animals was banned across the EU in 2013. The legislation is part of EU Regulation (Cosmetics Regulation). All Beauty Works Aftercare are produced in Italy.

Are your products Vegan friendly?

Within our hair care collection, we have vegan ranges. This means these products are completely free from animal delivered ingredients and are plant-based.

Do your products contain Sulphates?

Yes, certain lines contain sulphates, sulphates are used in shampoo. The purpose of these sulphates is to create a lathering effect to remove oil and dirt from your hair

Are Sulphates bad for me?

This will be determined by your hair type, you may want to avoid sulphates if you have dry or fine hair. These hair types are more fragile, and the effects of sulphate shampoo can strip out too much of the natural oils needed to keep your strands healthy.

Account Management

How do I receive an Account Manager?

Trade Accounts will be required to spend £1000 consecutively for 3 months and thereafter to allocated an Account Manager.

Benefits of Account Manager

  • Multiple ordering methods
  • Dedicated Contact Number
  • Assistance with Marketing and Social Media

How do I increase my discount from Tier 2 to Tier 1?

All trade accounts will open with the Tier 2 price list unless you open with a £1000 spend and you will automatically benefit from the Tier 1 price list. Our Dedicated Account Managers can work with you to increase business and generate profit to progress to Tier 1.

Training & Education

Do you offer training courses?

Here at Beauty Works we offer a range of courses for all different types of professional extensions. Click here for more information.

Where is training held?

Training Courses are held at our HQ in Manchester and London.

What do I recieve when booking onto training?

By booking onto any of our training courses you will be provided with a full training kit which includes; A Beauty Works Colour Ring, Tools for the relevant methods, Practice Hair, Training head, Consultation Forms, Beauty Works Gown and much more.

By booking onto a training course this will also open your Beauty Works Trade Account for no additional cost. On this account you will be able to take advantage of our trade discount prices and much more.

Do I need to have any qualification to attend a Beauty Works Training Course?

As our courses are Habia approved all learners must have an NVQ Level 2 or higher in Hairdressing. Certificates must be provided before a place on the course will be offered.